We're here
Need help?
Most STEER issues are resolved in a few minutes. Start with the steps below — if you're still stuck, email [email protected].
Safety-critical car issues
If your car is exhibiting unsafe behaviour — smoke, fire, fuel smell, brake or steering failure, overheating, sudden loss of power — do not contact STEER. Pull over safely and call professional roadside assistance or a qualified mechanic.
Common questions
Many answers are already on these pages:
My sensor isn't connecting
- Bluetooth is enabled on your iPhone.
- Your iPhone is running iOS 18 or later.
- The sensor is plugged firmly into the OBD-II port (it should click in).
- Your car ignition is at least in the ON position — engine running is ideal.
- You're within about 5 meters of the sensor (Bluetooth range).
- You allowed STEER's Bluetooth permission when prompted.
If all of the above check out and pairing still fails, email [email protected] with your order number — we'll diagnose it with you.
My subscription isn't working
- Open the STEER app, go to Settings.
- Tap Restore Purchases.
- Make sure you're signed in with the same email (web purchase) or Apple ID (in-app purchase) you used to start STEER Pro.
Manage or cancel your subscription
Bought on steer.so (card or PayPal): manage your plan, update your card, or cancel anytime in the billing portal. Sign in with the email you used at checkout — you'll get a one-time link by email, no password needed.
Bought inside the app (Apple): Apple manages billing — cancel, change plan, or request a refund in your Apple ID settings or at reportaproblem.apple.com.
Still stuck? Email us.
Include your order number (if hardware) or your Apple ID email (if app). Real people read every message — we aim to respond within 1 business day.
Email [email protected]→